Frequently Asked Questions
JEWELRY
How to choose a jewel to give as a gift?
Although it may seem complicated, choosing a piece of jewellery is easy if you take into account the person's tastes and style. Consider their favourite colours, whether they prefer discreet or striking pieces, and the materials they use most in their daily life. That way you won't fail! Complete the information with our size guide to help you answer any questions.
How to choose jewelry according to the shape of your face?
Here are some basic recommendations: Round face : Opt for elongated or dangling earrings that create a vertical line, such as drop or bar designs. V-shaped necklaces are also ideal, as they create a visually elongating effect on the face. Oval face : This face shape is very versatile, as it lends itself well to almost any style of jewelry. You can experiment with different shapes and sizes, from geometric earrings to tight-fitting or long necklaces. Square face : To soften sharp angles, choose jewelry with curved lines and organic shapes, such as hoops, rounded earrings, or necklaces with flowing elements. These pieces provide balance and add a touch of delicacy. Long face : To add balance, choose short, wide earrings, such as hoops or button designs. Shorter or choker-style necklaces are great for visually shortening the length of the face. Heart-shaped face : To harmonize your features, look for earrings that widen the lower part of your face, such as teardrop-shaped designs or those with details at the end. Short necklaces or "U"-shaped necklaces are also very flattering.
How can I know the ring size?
Most of our rings are adjustable, so you won't have any problems. But sometimes, for more security, they usually have reference sizes from 10 to 16. For rings with a size, we have a Size Guide here
What is the size of the Bracelets?
Most bracelets are 16 cm long + 3 cm extension, more or less. But if you have any doubts, the exact length is indicated on each product page. And remember that you also have our visual guide here or on our product page.
What is the size of the Collars?
Necklaces usually come in lengths ranging from 35 cm, 38 cm, 40 cm, or 50 cm. Some necklaces come with a 5 cm extender to play with the length a little more. However, you can find the exact measurements and a visual guide on our product page in the Size Guide tab.
What material are the jewels made of?
All our pieces are made of high quality stainless steel, resistant to water and daily use. They are plated in 18k gold. In any case, and to avoid any doubt, we have detailed the material of each Jewel in the product sheet.
How to take care of my jewelry?
Store them in a cool, dry place, away from sunlight. Avoid contact with perfume, chlorine, salt or sweat. Clean them regularly by soaking them in warm water with mild soap and scrubbing with a soft-bristled brush. Here is a guide to keep your jewelry looking perfect.
BUYS
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay and interest-free installments with Klarna
Can I modify or cancel an order?
Please contact us as soon as possible. If your order has not been shipped, we will do our best to make changes. You can do so here or send us an email to hola@hhedderich.com
SHIPMENT
What is the cost of shipping?
Standard shipping to mainland Spain: €4.25 (free for orders over €100). Other specific costs are calculated at checkout.
How long will it take to receive my order?
Shipping usually takes 2-5 business days.
RETURNS
What is your return policy?
You have 30 days from purchase to return items in perfect condition, with their original packaging.
Which products cannot be returned?
Personalized or engraved items (except for defects). Products with signs of use or damage.
How to request a refund?
Write to us at hola@hhedderich.com with your details and the reason for the return. Once approved, you will receive instructions on how to send us the product. Shipping costs are the responsibility of the customer, except in cases of defect.
PROMOTIONS
Do you have any discounts or offers?
Follow us on social media or subscribe to our newsletter to receive news about promotions.
What benefits do I get when buying from hhedderich?
Unique designs, high quality, and free shipping on orders over €100. In addition, we give you a 15% discount on your first purchase when you subscribe to our newsletter.
Is it possible to receive periodic information in my email with the latest news and offers?
Of course, you just have to sign up for our Newsletter in the subscription section here